Delighted Sunset Annoucement

Delighted Product to sunset on June 30, 2026

Qualtrics recently released new, flexible pricing and packaging to help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level. As always, we remain dedicated to providing organizations with simple, yet robust, solutions to listen to, understand, and act on feedback from their customers and employees.

To align our product offerings to Qualtrics’ AI-powered Suites, we made the difficult decision to sunset the Delighted product by June 2026. As a result, we will stop adding new features and capabilities to Delighted effective immediately, and product renewals will only be possible for up to 12 months with the latest contract end date of June 30, 2026.

In the coming months, the services you know and love will not be changing. However, beginning July 1, 2025, customers will no longer be able to renew their annual subscription. If you wish to continue using Delighted, you can switch to a monthly plan and use Delighted until the final sunset date of June 30, 2026.

The Delighted and Qualtrics teams are ready to help you migrate your CX program to Qualtrics, and we have both self-serve tools as well as partner-led migration programs to simplify the process. You can learn more about it here: https://basecamp.qualtrics.com/page/delighted-qualtrics-graduation-program. 

We recognize the decision to sunset Delighted will impact your customer experience programs and workflows. We wanted to share our plans with ample notice so that you can plan accordingly, and assure you that our primary focus is on making this as smooth as possible for our customers. We remain committed to providing the same level of support and customer service through this transition period. 

For important information, details, and guidance on next steps, please read our FAQs. For any questions not addressed in our FAQs, please contact our support team at hello@delighted.com.

Thank you for being part of the Delighted community and for your consideration over the years.