Delighted Sunset FAQ

Qualtrics recently released new, flexible pricing and packaging to help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level. As always, we remain dedicated to providing organizations with simple, yet robust, solutions to listen to, understand, and act on feedback from their customers and employees.

To align our product offerings to Qualtrics’ AI-powered Suites, we made the difficult decision to sunset the Delighted product by June 2026. As a result, we will stop adding new features and capabilities to Delighted effective immediately, and product renewals will only be possible for up to 12 months with the latest contract end date of June 30, 2026.

In the coming months, the services you know and love will not be changing. However, beginning July 1, 2025, customers will no longer be able to renew their annual subscription. If you wish to continue using Delighted, you can switch to a monthly plan and use Delighted until the final sunset date of June 30, 2026.

Overview and timeline

Why is this product being discontinued?

In order to further invest in the Qualtrics XM Suites and accelerate our AI innovations, we have made the decision to stop further investments in the Delighted platform and product.

What does sunsetting mean for Delighted?

Sunsetting means that the Delighted platform and product will be discontinued. It will cease to operate and no longer receive updates or support from Qualtrics.

When will the product officially be sunset?

Beginning July 1, 2025, annual contracts will not be renewed, and all customers will be switched to monthly subscriptions with the option to cancel. Beginning May 31, 2026, any remaining monthly subscriptions will not be renewed. Customer access to Delighted will be terminated on June 30, 2026.

Data and account access

Can I continue to use the product after the sunset date?

All customer data will be deleted in accordance with the local regulations. The platform/product will no longer be accessible to anyone as the platform/product will be deprecated and shut down.

What will happen to my data after the product is sunset?

We will delete all of your data after the final sunset date (or earlier if you request) in accordance with the local regulations. If you wish to retain any of your data, be sure to download an archive, or migrate your historical data to Qualtrics, prior to the end of your subscription term or June 30, 2026 - whichever comes earlier. To download your data from Delighted CX, see https://help.delighted.com/article/544-exporting-data and for Delighted Surveys see https://surveys-help.delighted.com/article/764-exporting-results.

Can I get an extension for my account?

There are no extensions possible to use this product beyond June 30, 2026. Work with your account representative (if you have one assigned to your account) or email hello@delighted.com for the best possible migration options to Qualtrics product offerings that could meet your needs.

Plans and Billing

Will I receive a refund or credit if I recently paid for the service?

No, we will continue to support Delighted and you will maintain access to the platform and services throughout your subscription term. At the appropriate time, we will restrict your ability to renew your subscription such that you will not be in a situation where you paid for the service but can’t access the platform.

Can I end my subscription or plan earlier for a refund?

No. Qualtrics and Delighted does not permit customers to terminate earlier than the subscription they paid for.

What happens when I transition from a yearly to a monthly plan?

When customers transition from a yearly subscription to a monthly option, they will be charged or invoiced every month at the monthly rate.

Transitioning to Qualtrics

Will there be a replacement product or service?

Yes, you can migrate your Delighted CX program to Qualtrics’ XM for Customer Experience Suite and solutions. We can assist you in selecting the best solution for your program needs.

How can I migrate my data to another Qualtrics solution?

We have resources available to migrate your data using self-service tools, or we can connect you with a partner that can provide a turn-key solution. You can learn more about the migration process here.

Support and product changes

Will I still receive customer support?

Yes, you will continue to receive support from the Delighted team until June 30, 2026, which is reached via email: hello@delighted.com.

Where do I go to get help with my questions or concerns?

Contact your account representative (if you have one assigned to your account) or hello@delighted.com to help address your concerns. Continue to check this FAQ, which will be updated as more questions come in.

Are you still fixing issues and bugs for Delighted?

We’ll continue to make critical security and platform bug fixes and support a reliable product. If you're running into any technical issues, please reach out to our Support team at hello@delighted.com.

Can I still request a feature or improvement?

We will no longer make any product enhancements or add new features to the Delighted platform or product.