AQ11 Web customization update

FAQs

Can I customize and edit a CX project that's already collecting responses?

What format and file size should I use for logos or images?
Can I remove the "Powered by Delighted" link?

Suggested next article: Distribution Platforms & Sending

Craft engaging Web surveys

Compose high-impact Web surveys with custom branding, targeted questions, and engaging touchpoints. This guide unlocks powerful edits and customizations to make your surveys stand out on any device. Even small changes can have a big impact.

To locate your Web platform's customization options:

1: Choose "Edit and send"
2: Click the "pencil" icon

Don’t see a pencil icon?

You will not see the "pencil" icon until you've set up your Web platform. To get started, choose “Set up” on the platform tile and follow the on-screen instructions.

What do you wish to customize and edit?

Seamlessly adjust every detail (1-8) on our user-friendly Web platform customization page. You'll find everything you need to create powerful, personalized survey experiences.

This table unlocks each option marked above. Click the links for step-by-step guides.

	Option	Learn how to . . .
1	Branding	Modify the Brand/product name, Brand color, Button style, and Button shape
2	Metric question	Revise the initial Metric question — (overriding the default question)
3	Translation	Change the default Language
4	Comment page question	Edit the primary Comment question's prompt — thereby changing the open ended default question following the primary Metric question. Note: You can Skip the comment question and go straight to your Additional questions or Thank you page
5	Additional questions	Add, edit, and reorder up to 10 Additional questions. Note: Additional questions are added separately to each platform
6	Thank you page	Change your Thank you page message and add an optional link. Notes: You can use this page for post-survey redirects. You can also Skip the thank you page
7	Change your CX Metric question	Change your CX Metric question selection — say from NPS to CSAT or CES etc.
8	Preview both Mobile & Desktop	Toggle between Mobile and Desktop previews with a click!

1. Branding

The Branding section allows the following changes to your CX project:

Brand/product name (Required)
Brand color
Button style
Button shape

To make these changes:

1: Click “Branding”
2: Required: Edit the “Brand/product name” → (ex. 'Our Fabulous Food'); Note: This step alters the metric question. Click to see how to edit your Metric question
3: Change the Button color
4: Click “Button style” → to a transparent white or filled color background
5: Click“Button shape” → and chooses between rounded, squared, or beveled buttons; Button color, style, and shape demo

Change your accent colors by clicking the down arrows and choosing a new color from the palettes.

For more precision, enter your brand’s hex color codes (ex. #EF5F1C).
6: Save your changes!

Brand/product name (required)

Entering the Brand/product name is required and modifies your Metric question. If you don't like the wording of the question, change it under the Metric question menu:

1: Your brand/product name will appear in the Metric question; For example, Adding 'Our Fabulous Food' will change the default NPS question to, "How likely are you to recommend 'Our Fabulous Food' to a friend?"
2: See how to change your entire question in the Metric question section

Consider using Special Properties

Interested in dynamically updating the brand/product name for each CX project? Check out our article on Special Properties to learn how.

Brand color

To change the color of your buttons, select your color from the color palette, or enter a specific hex code. Both options are found by clicking the down arrow in the color selection box. The brand color will be consistent through the entire survey experience — all the way to the Thank you page.

Button style

Change the style of your button. For example, outline the button with your brand’s color or add a white center.

Button shape

Select a shape for your buttons to align with the look and feel of your web page. Choose between rounded edges, sharp edges, or a circle.

Why don't I see a change after I select my Button options?

If you're using an icon-based question type, such as Smileys or 5-star, the button style won't affect your Metric question.

2. Metric question

Reword your primary Metric question as needed. This will override the default question.

To edit your question:

1: Click “Metric question”
2: Reword the default question → (ex. add "... or family member?")
3: Don't forget to Save your changes!

3. Translation

Delighted supports translation to dozens of languages. The language setting set here will represent the default language of your survey.

Note: You can always translate the survey dynamically using our Locale special property. Check out this article on translating your survey!

To change your language:

1: Click “Translation”
2: Change your “Survey language” setting
3: Save your changes!

4. Comment page question

Your project automatically generates an open-ended question following the initial metric question. By default, it reads:

"Tell us a bit more about why you chose X"

However, you have some compelling alternatives:

A. Comment prompt options	Customize the Comment prompt — in other words, write your own! Dynamically include the score from the prior question—by using the variable: `{{ survey_response.score }}` For example, for a score of 10 (ex. "What made your experience a 10?") set the comment prompt to "What made your experience a `{{ survey_response.score }}`?"
B. Skip Comment prompt options	If the "Skip comment prompt" box is selected, your respondents will be taken to either your: Additional questions (if configured) Thank You Page (if no Additional questions exist) Note: You can also skip the Comment Prompt for specific score group, such as Promoters. To learn more, review our Special Properties article.

To edit your Comment page:

1: Pick "Comment question”
2: Option A: Enter a new “Comment prompt”
3: Option B: Choose "Skip comment prompt" → and eliminate the page altogether. (Uncheck to restore the page)
4: Click "Save changes'

Can I move the Comment question to follow my Additional questions?

It’s not possible to move the built-in Comment question prompt in the survey flow.

However, there is a workaround!

1. Skip the Comment question prompt as explained above
2. Create your Additional questions
3. Create a "free response" type Additional question and place it anywhere you like — first, last, or in the middle. (See Additional questions for more details.)

Note: You can also skip the Comment Prompt for specific score types, such as Promoters. To learn more, review our Special Properties page.

5. Additional questions

Click the Additional questions tab to insert up to 10 custom — yet optional — Additional questions to each CX survey platform.

These questions will follow your initial Metric question and Comment question. (Note: Remember, you can Skip the Comment question and go straight to your Additional questions if you find that to be a better strategy.)

Ready to explore Additional questions in depth?

Visit our Additional questions article for a comprehensive guide.

6. Thank you page

The Thank you page displays a default message after a recipient takes a survey. The default reads, "Thanks, we really appreciate your feedback."

However, this message may not meet your needs. Plus, there are other very important options — all of which can be altered quickly!

Deliver the "Same message for everyone"
Show a Different message" based on the score selected in the primary Metric question
Add a follow-up "Link URL" either back to your website or to another location
"Skip" the thank you page altogether

Visit our detailed Thank you page article

Since there are so many nuances, we've created a detailed self-Help Center article covering every possible change. Jump to our Thank you page article to learn more.

To edit your Thank you message:

1: Click "Edit and send"
2: Open the "pencil" icon on the Web tile
3: Make your changes → (ex. Craft separate messages for Promoters, Passives, and Detractors for an NPS Metric question)

Can I skip the Thank you page or use it to generate referrals?

Yes and yes! Just click "Skip thank you message."

Pop on over to Thank You Pages in this Help Center to learn about the options.

7. Change your CX Metric question

You can change your primary Metric question — as long as you are still in the process of Customizing your survey.

For example, you can change an 11-point NPS Metric to a 5-point CSAT Metric question as suggested in steps 1-6 below.

Once you send the survey and receive responses, you can't change the Metric.

To change your primary Metric question:

1: Select the "Primary questions" tab
2: Click "Change your CX Metric" → seen at the bottom of your customization preview
3: A menacing sounding box will appear alerting you of the consequences! (Don't panic. It just says you'll be starting your surveys' customization over again.); Click "Delete this project → followed by the "Create new" button
4: An even more threatening page will appear! This time with a bright red button, asking, "Are you are serious!" Are you? If so, click "Delete this project"
5: As you return to the Platforms page, select a different Metric question and start Branding again. (Now, that wasn't so bad, was it?)

8. Preview both Mobile & Desktop

Simply toggle between your "Desktop" and "Mobile" views to see how your survey will appear on different devices.

Can I edit a CX project that's already collecting responses?

Yes! Of course.

While you can't change your primary Metric question after you've sent and shared your survey (see Change your CX metric question) you can still change your Branding, fix spelling errors, add Additional questions, change the Thank you message, and a host of other things.

To make changes to an existing project:

1: Click "Edit and send"
2: Open the "pencil" icon for the Web platform
3: Choose any of the editing options → and edit away!

Can I remove the "Powered by Delighted" link?

Not currently.

We include the "Powered By Delighted" link as a trustmark, allowing your respondents to learn more about our survey platform and the security and privacy policies associated with the Delighted brand.

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FAQs

Can I remove the "Powered by Delighted" link?
Can I have a dark background for the web survey?
Can I move the Comment question to follow my Additional questions?

Suggested next article: Additional questions

Introducing Web customization - Note:

This page is being revised... Expect an updated version Friday.

For now, visit CX Customization Basics for all the steps.

Want higher response rates? Customize your Web survey to match your brand. It's easier than you think and makes your messages more authentic and engaging.

In this article, we'll show you how to make high-value changes to the defaults, including to your:

Initial survey question
Open-ended follow up comment
Additional questions
Thank you page

Learn the basics of customization in this video from our Core training.

Finding your customization options

To locate your customization options:

1: Click "Edit and send"
2: Click the "Gear" icon → in your platform's tile
3: Choose "Customize appearance"; Don’t see a Gear icon?
You won’t see your "Gear" icon until after you've set up the Web platform. Choose “Set up” on the Web platform tile and follow the on-screen instructions to run through the initial setup routine. (See Setting up the Web platform.)

What do you want to change?

	Where to go...	You can...
1	Basic customization	Modify the Brand or product name, the Top bar and Button text color schemes
2	Question customization	Revise the initial Metric question — (override the wording of the default question)
3	Advanced customization	Alter the Intro message above the initial question and change the default Language
4	Comment page customization	Edit the Comment question prompt — (adjust the open ended question that follows initial Metric question)

5	Thank you page customization	Change the Thank you page — (revise the screen that displays after the survey has been submitted). Note: You can use this page for post-survey redirects
6	Additional questions	Add, edit, and reorder up to 10 Additional questions. Note: Additional questions are added separately to each platform